Frequently Asked Questions



Who are the iEOA?
For more information about how the iEOA started and who runs it, see the About Us section by clicking on the link on the left.

Membership and benefits
Details of membership categories, rules and fees - click here



Who can join the iEOA Centre Membership?
Full Members: (MiEOA)
Full membership is open to all Centre Exam Office Personnel working within a registered centre anywhere in the world. Full members pay an annual subscription fee and have access to all the Association’s benefits and services including the members section of the website.
Full members can also be individuals who which to support the role and ethos of this iEOA community and are entitled to suffix their name with the designation of MiEOA.

Affilate Members (eg invigilators & SENCOs & data managers): AiEOA
Centre Exam Office Personnel can register as Associate members of the iEOA and have limited access to the Association’s benefits and services and although they will receive regular newsletters and information they cannot access the members section of the iEOA website.

EOA Fellows (honorary): FiEOA
This category of membership applies to retired Centre Exam Office Personnel who still wish to stay in touch with the Association via newsletters and other communications. There is no subscription applicable to iEOA Fellows

How much does it cost to join?
Since 1st September 2018 there have been two levels of fees for membership:
  • £60 for new membership

Fees are only applicable to persons with Full membership. Associate members and iEOA

Fellows are not charged and are not eligible to the same benefits as Full members, including

access to certain areas of the website. These fees will be reviewed annually and members will

be advised accordingly if there is any change.

Fees are charged annually.

While some members may want or have to pay their own fee to access the iEOA benefit package, members may wish to seek support for this fee from their centres in the interests of helping to maintain their exam office workforce.



Why can’t I log into the website?
There could be several reasons for this:
  • Are you a registered member? If not, use the online registration form to register.
  • Usernames and passwords are case sensitive so check that they have been put in correctly.
  • If you’ve forgotten your password, click on password reminder on the home page.
  • If this doesn’t work, you will need to email us at ieo.office@examofficers.org with your name and centre details and the office will resolve the problem as soon as possible.

Where can I find out about specific information to me without going through the entire website? Go to the home page and use the search facility. Type in some key words and click on Search.

How can I find out the contact details of other iEOA members in my area?
Due to the Data Protection Act, the EOA cannot give out the contact details of its members.

Where can I ask other exam officers questions and get answers from my peers?


These forums are for members only. You must be registered practicing exam office staff to even see these forums. Your chance to share good practice, ask for help or just let off steam. These are your forums. Secure and private. However, in the interests of the whole community we encourage everyone to act responsibly when adding comments and ask you to read the following documents - click here


Where can I get info. on the Exam office roles & recruitment?

All about the Centre Exam Office roles - click here


Where can I learn about centre exam office job vacancies?
This section is now open to all visitors to the website. There is a link to job vacancies in the left hand navigation from the home page - click here

Where can I find the Exams Oracle Service with the timetable and policies?

For all your policies and tasks set in an exams cycle over the whole year - see home page



Where do I find info. on continuing professional development for the exams officer?

Register your professionalism with St. Mary's University - click here



Where do I find info. on continuing professional development for invigilators?

Register your invigilation team and raise their game with Industry Qualifications - click here



Where can I find the Network Service?

Get in touch with your local and national peer support group - click here



Where can I find the Exam SEND Service?

Exams office staff are under growing pressure to deliver Access Arrrangements so the iEOA approach is to bring in the expertise from the SEN/D community - click here



Where can I find the External Candidate Service

External candidates need places to take exams and centres need extra money to fill the gap from declining budgets so why not offer your centre and register now - click here



Where can I find information for emergency support?

Some centres are suddenly faced with no exams officer so the iEOA offer an emergency service - click here