e. Why can’t I log into the website? There could be several reasons for this: Are you a registered member? If not, use the online registration form to register. Usernames and passwords are case sensitive so check that they have been put in correctly. If you’ve forgotten your password, click on password reminder on the home page. If this doesn’t work, you will need to email us at [email protected] with your name and centre details and the office will resolve the problem as soon as possible.