4c. HEOA membership category Carl Killgren entered the teaching profession in 1976 and taught Econonics and a bit of Geography at Stamford School in Buckinghamshire where he went on the manage the exam office and experienced all the ups and downs of change through his tenure until he retired in 2013. He experienced to move away from teaching exam officers to non teaching exam officers and the gap that created between the teaching community and the exam officer workforce which was fighting for status and recognition within the education and exams sector. Elaine Bane based in Birmingham, became an EOA trustee and brought a very down to earth approach to what the organisation had to do to get its community motivated and active. Elaine is now enjoying retirement after many years of unbridled commitment to her much loved Birmingham community. Robin Turner was one of the founder members of the EOA back in 2000 when he worked as an exams officer near Reading. Robin later became an NAA Centre Support Officer offering his expertise in business systems analyst, was a qualified project manager, and worked on several DfE projects which included the launch of the JCQ Access Arrangements online service. Robin then offered to support the EOA Centre Support Service and has been fully committed to encouraging a more professionally trained exams officer community. Chris Hemming was an exams officer at Hills Road Sixth Form College in Cambridge and as an EOA trustee added so much to the approach, information services and survey work the EOA undertook over the years. Chris was unflappable. Any issue, any concern he always has a suggestion or solution to or know someone who could help. He added another voice to the college community and has finally been shown the door to enjoy his retirement, rather reluctantly. Mark Tate who was an exams officer at a college in Bath, had been a member of the EOA for some years and been an active member of the EOA Advisory committee and have had direct input in planning the conferences and delivering workshops. The conferences were one of the highlights of the year to meet and share in the experiences with other like minded people and make good friends. Mark joined the EOA board of trustees as an elected member in 2009 and provided that additional voice to what was felt was a poorly represented college exam officer community within the exams sector, especially around VQs and e-assessment delivery.